Rawlings Reviews

Horrible communication. I ordered a glove that was in stock. Ordered embroidered name. That was June 6 or so. It was for a July 7 birthday present. I received nothing regarding shipment or timing. So after 4 or 5 weeks, I emailed and was told it takes 2 months and would ship 8/3. 8/3 comes and goes.. Nothing. Emailed them twice this week still nothing. So I read other reviews. I Love how businesses are using COVID to justify horrible service. COVID has nothing to do with the lack of updates or returned emails. This is all Not to mention that when i ordered this glove there was no mention of it taking 2 months or more to ship.

Ordered something from a 3rd party vendor but didn't see it on the Rawlings website. I called their customer service and spoke to someone who took the time to find about a product and let me know that it was still in development. The CSR encouraged me to send an email for further information - so I did. I received a response within a couple of hours! The item I ordered from the 3rd party vendor did exist however, had not been approved for release at this time. I appreciated the communications from both the phone CSR and email representative. I am looking forward to when Rawlings will release this sports performance product.